Issue smile rewards with shopify flow

Shopify Plus
1

Hi.

I want to create a shopify workflow that automatically issues a store credit to our smile rewards program when a specific item is removed from the customer order at time of fulfillment. Is this possible?

2

Using a Third-Party App

If you’re not on Shopify Plus, or if Shopify Flow doesn’t provide the exact functionality you need, you can use third-party apps to handle more complex workflows, like issuing store credits when an item is removed.

Here are some apps that might help:

  • Smile.io: Smile.io is a popular app for loyalty programs and store credits. It supports awarding store credits and loyalty points when specific conditions are met. However, Smile.io may not directly integrate with Shopify’s fulfillment or order updates. You might need to work with Zapier or custom scripts to trigger store credit issuance when an item is removed.

  • Auto-Apply Discount: Apps like Automatic Discount & Gift or Order Printer Pro can be used to automatically apply discounts or credits under specific conditions. If a specific item is removed, you could configure a discount that acts like a store credit.

  • Shopify Scripts (for Shopify Plus): Shopify Plus also offers Shopify Scripts, which can allow more complex operations based on fulfillment conditions. If you’re on Shopify Plus, a developer could write a custom script to issue store credits automatically after fulfillment based on the removal of certain items.

3

Yes, you can create a Shopify workflow that automatically issues store credit to your Smile Rewards program when a specific item is removed from a customer’s order during fulfillment. Here’s how to set it up:

  1. Trigger: Use the Order fulfilled trigger. This trigger starts a workflow when the fulfillment of one or more line items in a fulfillment order is successful.

  2. Conditions: You need to check if the specific item was removed from the customer’s order. You might have to include a conditional step, which checks the line items in the order to confirm the presence or absence of the targeted item.

  3. Action: Use the Send Smile Activity action from Smile.io to create an activity that rewards points when the specific item is successfully removed.

4

@Maskscara , you can do this through Flows. But it might be a bit more involved - but for the most part should be doable.

  1. On order create - you need to run a flow that takes the line item details and saves it into a order metafield
  2. On order fulfilled - you will need to run a flow that checks the current line items and compares it against the items in the saved metafield.
  3. If there’s a diff between the two - then you can trigger a “Send Smile activity” event that will cause the points to get added to the user’s smile account

But do note that this is static and the points given will not vary based on the amount of items / cost of items removed from the order.

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To do that I’d suggest to use Store credit by Shopify as that allows you to add it directly the customer’s account and the customer can easily redeem at checkout with a single click too.

Best wishes,

5

Hello @Maskscara ,

I hope you are well!

I want to inform you that workflow which automatically assign the loyallty rewards can be done with the help of AiTrillion.

With AiTrillion, you will not only get the Loyalty rewards but also get various tools like Reviews, Email/SMS/Whatsapp/Flows and many more with one app and with one single plan.

6

We can set this up by creating a Shopify Flow that detects when the specific item is removed during fulfillment, then triggers an action that sends the customer’s info to Smile to issue store credit. We’ll need to connect Shopify Flow with Smile via their API or existing integrations. The main risk is issuing credits incorrectly if the item is removed for non-refund reasons or if the trigger fires multiple times, so we’ll add safeguards to prevent duplicate credits.