I placed an order for a music artists’ merchandise on December 11th, 2023. The store was powered by Shopify. Since then, I have received zero updates regarding my order, the store website has changed to a simple “Opening soon” landing page and the attached support email returns an “Address not found” error. Shopify will not let me contact support due to the order URL not being valid.
Topic summary
Customer placed an order for a music artist’s merchandise on December 11, 2023 via a Shopify-powered store.
- No order updates received since purchase.
- Store website has been replaced by an “Opening soon” landing page, suggesting it’s taken down or paused.
- The listed support email bounces with “Address not found.”
- Shopify support access is blocked because the order URL is no longer valid.
Status: Unresolved; customer seeks assistance on an outstanding order with no available support channels.