Hi @Shay
Thank you for your advice. We have been originally using Shopify Payment at our store so I believe it is enabled. Is there anything else we need to be aware?
Topic summary
Multiple merchants are experiencing an issue where customer-facing currency correctly displays in local currencies (CAD, EUR, AUD) on product and cart pages, but reverts to the store’s default currency (USD or EUR) at checkout when using Shopify Markets.
Key Technical Details:
- Issue appears specifically related to Markets subfolder implementation (e.g., domain.com/en-ca)
- One user confirmed subdomains (e.g., can.domain.com) work as expected
- Problem may involve the cart_currency cookie not updating properly when switching Markets
Shopify’s Official Response:
- Local currency checkout requires Shopify Payments to be enabled
- Merchants must enable specific currencies (like CAD) within Shopify Payments settings
- Support staff repeatedly directed users to contact live support for account-specific troubleshooting
Unresolved Issues:
- Merchants using third-party payment providers (not eligible for Shopify Payments) have no clear solution
- BUCKS app confirmed apps cannot modify checkout pages per Shopify restrictions
- No official fix provided for the subfolder currency conversion problem
- Multiple merchants report customer abandonment due to this issue