Issue with currency changing at checkout

Shopify Discussion

Topic summary

Multiple merchants are experiencing an issue where customer-facing currency correctly displays in local currencies (CAD, EUR, AUD) on product and cart pages, but reverts to the store’s default currency (USD or EUR) at checkout when using Shopify Markets.

Key Technical Details:

  • Issue appears specifically related to Markets subfolder implementation (e.g., domain.com/en-ca)
  • One user confirmed subdomains (e.g., can.domain.com) work as expected
  • Problem may involve the cart_currency cookie not updating properly when switching Markets

Shopify’s Official Response:

  • Local currency checkout requires Shopify Payments to be enabled
  • Merchants must enable specific currencies (like CAD) within Shopify Payments settings
  • Support staff repeatedly directed users to contact live support for account-specific troubleshooting

Unresolved Issues:

  • Merchants using third-party payment providers (not eligible for Shopify Payments) have no clear solution
  • BUCKS app confirmed apps cannot modify checkout pages per Shopify restrictions
  • No official fix provided for the subfolder currency conversion problem
  • Multiple merchants report customer abandonment due to this issue
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
6

Hi @TaekoY

Thank you for letting me know that! In this situation I would recommend reaching out to our live support team for further troubleshooting. This way they can authenticate your merchant account and assist in reviewing your checkout settings and available currencies.

You can use this link to access our live support: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.