Our store is in preparation to sell in multiple currencies, and have set up a new market (Canada) with Shopify Markets. Our primary market is the US. Upon testing the orders for Canada and the check out procedure, we are having an issue that the currency reverts back to USD at checkout page. Even …

HI @TaekoY Thank you for those details and I am happy to hear that Shopify Markets is working well for you so far. In regards to the currency at the checkout, that is something that is only available to merchants using Shopify Payments. Markets allows you to showcase products to your customers in …

Hi @Shay Thank you for your advice. We have been originally using Shopify Payment at our store so I believe it is enabled. Is there anything else we need to be aware?

In that case you will want to ensure that you have enabled CAD currency in your settings for Shopify Payments. If you do have CAD currency enabled and are still not seeing that as an option at the checkout, please reach out to our live support team for real time troubleshooting. To access our live s…

Thank you @Shay , will you be able to clarify the action needed to “enabled CAD currency in your settings for Shopify Payments.”? From, Setting >Markets/Other markets (Canada)/Manage>Payments/Go to payments, we are sent to Payments settings. From there, in Shopify payments/Manage there seems to be…

Hi @TaekoY Thank you for letting me know that! In this situation I would recommend reaching out to our live support team for further troubleshooting. This way they can authenticate your merchant account and assist in reviewing your checkout settings and available currencies. You can use this link …

Hi @RuairiMc I would also reach out to our live support team using the steps I shared above to help troubleshoot this. This way we can ensure that your account settings are all correct before investigating if there is a theme issue.

I am also having this issue. The problem is related to Shopify Markets. Which explains why this issue began in September. More specifically it is related to using the “subfolder”. I have not tested the subdomain option. I have recorded a loom video that shows the problem https://www.loom.com/share/…

I have confirmed that the expected behavior occurs with a subdomain (e.g. can.glas.vin) so the issue is only when using a subfolder e.g. glas.vin/en-ca

Hi @Shay I am experiencing a similar issue with customers from Europe. When they visit my store and place an order, the price is displayed in Euros. However, when they reach the checkout page, the currency reverts back to USD. This issue is causing my customers to abandon their purchases. I am usin…

Issue with currency changing at checkout

Shopify Discussion

RuairiMc October 6, 2022, 5:49pm 7

I am having this issue also. I am using debutify and I think its due to that. Can that be fixed

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Issue with currency changing at checkout

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