Hello everyone, I am currently developing a Web Pixel app extension. I have implemented the subscription to the checkout_completed event, but I am experiencing inconsistent detection of this event, even when using the same environment and following the same steps to complete a purchase. I have fo…

@1080 Hi, Thank you for your reply. Unfortunately, there are no specific steps to reproduce the problem. In our case, out of all purchases, there are about 25% of cases where the “checkout_completed” event is not being triggered.

I agree with @fooc , this problem is very strange. On one store, everything is tracking fine, and on another, 10 checkouts are only going through 3. Tell me, have you had any success with the solution?

@fooc @1080 Hi, I have the same problem. Did you find a solution ?

Hi @fooc and @1080 , we also noticed this problem. We do not see any pattern when it works and when it does not. Of course it ideally always has order.id as well. As asked for in e.g. those threads: 1 , 2 Any updates on this, or empty order object? We are still searching for a way to a) reliably ge…

It has been since 13th of May merchants facing this issue but shopify do not want to solve this issue and support will give you lame excuses.

@hossain same with the me. I try to reching out the Support team. but still no resolution. May be this not right team that can help out. any one share which is concern team for that ? @fooc @FabianSchulcz @clubyolo @iwasdenied

Hi @1080 , we’ll also reach out to support. I do not know to which technical team it will be forwarded to. Hope it will match the request topic this time. @hossain I haven’t lost all hope that this promoted feature will eventually reach a stable state :crossed_fingers: Communication and support in…

Its not about the hope its about the money we are losing, spending on ads, facebook ads behaving in worst way because they are not counting conversion.

Issue with detecting checkout_completed event using Web Pixel app extension

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1080 June 23, 2023, 7:57am 2

@fooc I just started working on, can you share the your issue step, may be I can help.

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Issue with detecting checkout_completed event using Web Pixel app extension

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