Hello everyone, I am currently developing a Web Pixel app extension. I have implemented the subscription to the checkout_completed event, but I am experiencing inconsistent detection of this event, even when using the same environment and following the same steps to complete a purchase. I have fo…

I can confirm that we are having this issue as well. We were able to trace the data for individual users and see the event firing multiple times in a percentage of the cases. As a workaround, our internal systems that are receiving the the checkout_completed event, deduplicate based on the order I…

Hi @jhelmer25 I have testing with customer event was working fine. also the app pixel it was trigger correct. can i Know more about the your issue how I can reproduce my side.?

checkout_completed isn’t firing for me. I’m actually a shop admin trying to subscribe to the event using the “Customer Events” feature in the Shopify admin. I’m not having trouble with any other event not firing my handler. I tried stepping through the minified code that handles Customer Events to s…

I was testing by submitting real orders in incognito mode and using Chrome’s JS debugger. All events were firing their subscriptions except for checkout_completed.

Update: checkout_completed was firing for me today

@ShopifyDevSup any updates you can provide on what causes the checkout_completed event to fail? Can you offer workaround solutions that we can use to reliably capture this information? https://shopify.dev/docs/api/web-pixels-api/standard-events/checkout_completed

@clubyolo yes I have found the root cause. it Shopify checkout is trigger but the cookies consent app may be blocking. do you have any data or Rayid you can contact to the shopify team if not trigger from the Shopify side.

@zdunecki_ls We are also facing the same issue. If you are a Plus customer, please get support from the Plus team. They will really help to get the issue resolved.

Issue with detecting checkout_completed event using Web Pixel app extension

Retired Boards Appdev Extensions

zdunecki_ls June 11, 2024, 12:34am 24

Hey, did Shopify solve the issue? We’re still facing the same.

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Issue with detecting checkout_completed event using Web Pixel app extension

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