So Im having an issue, my dynamic buy now button is gray and it says Shop payment option on mobile/desktop and other devices. Cache was cleared, deactivated shop and renabled it, ive also waited 24 hours after each of those. I also use debutify. My store is lumenscooters.com
Topic summary
A store owner is experiencing a technical issue where their dynamic buy now button appears gray and displays “Shop payment option” across all devices (mobile/desktop).
Troubleshooting attempts made:
- Cleared cache
- Deactivated and re-enabled Shop Pay
- Waited 24 hours between each attempt
The store uses Debutify theme version 7.4, which becomes corrupted when attempting updates. Shopify Payments are confirmed to be enabled and functioning properly.
Another user offered to investigate the issue directly by requesting the store URL and storefront password (not admin login credentials) via direct message. The problem remains unresolved.
Shopify payments are enabled and working correctly, debutify is at 7.4 but it corrupts whenever i try to update it.
You can send me a DM so that we can check it properly. Include Store URL and password “store password” not login password