Hello there,
I submit you an issue that our logistics is facing on Shopify Plus.
Our logistics is connected to our store through a private api. When logistics sends a fullfillment request, here’s the error message received in return: “Multiple payloads with the same fulfillment order id were found in request, please combine into one”.
The query is correct and it works perfectly on all Shopify clients of the logistics. The payload is exactly the same.
Does anybody know how to fix this issue? Shopify support asks us to follow these steps but our logistics already follows them:
a) Combine Multiple Payloads: Ensure that the payloads with the same fulfillment irder ID are combined into a single payload before sending the create fulfillment request.
b) Check Data Consitency: Verify the data consistency in the payloads being sent. Make sure that each fulfillment order ID is unique and corresponds to the correct shipment and tracking information.
c) Update API Request: Modify the API request to handle the combined payload correctly. Ensure that the request structure aligns with the API’s requirements ot avoid conflicts with fulfillment order IDs.
d) Test and Validate: After making the necessary adjustments, test the creat fulfillment request with the updated payload. Validate the request processes successfully without encountering the error message mentioned.
e) Review Error Messages: If any additional error messages persist, carefully review them to identify any other issues that may need to be adressed in the API integration.
All these steps have been followed, yet the issue is still there. Any idea please?
Chris