Issue with product detail page - can't slide images, can't see selected grid, can't click icon

Store Design
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Topic summary

A user is experiencing multiple issues with their product detail page’s thumbnail carousel layout:

Problems identified:

  • Images won’t slide/swipe on mobile devices
  • View icon (top left) is unclickable
  • Thumbnail images can’t be clicked to change the main display
  • Issues affect both mobile and desktop views

Current setup:
The user has configured a thumbnail carousel layout to display multiple product images, with screenshots showing the configuration and the non-functional interface.

Suggested troubleshooting steps:

  • Check theme customization settings for mobile-specific media layout options (some themes only support sliding on desktop)
  • Verify if the theme requires manual code changes to enable mobile image slider functionality
  • Investigate potential conflicts with third-party apps, particularly gallery apps that may interfere with native theme sliders

Status: The issue remains unresolved, with one community member offering to investigate further via direct message.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hello, I’ve set my product detail page’s layout as a thumbnail carousel to add multiple images and to see images slide in mobile view. But I can’t slide images in mobile, and click the view icon on the top left, and can’t click the other thumbnail to view too. How can I fix this? I want images to slide both mobile and PC, and the view icon to be clickable and see the selected gird image.

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Here’s my site : https://www.poshpush.me/products/teens-coming-soon and the settings I’ve done:

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2

Hi! That issue usually comes down to either a theme limitation or a small JavaScript conflict with how the thumbnails are set up.

Here’s what you can try:

  1. Go to Online Store - Themes - Customize, and check if your theme has a media layout setting for mobile (some only support slide on desktop).

  2. If you’re using a third-party theme, you may need to enable a mobile image slider manually in the theme settings or through code.

  3. Also, make sure no app is conflicting with your image viewer, sometimes gallery apps break native theme sliders.

If you’d like, feel free to DM me — I’d be happy to take a quick look and let you know exactly where the issue is.