Issues Accessing Shopify Academy Site

Legacy boards (read-only) Education & Credentials

Topic summary

A user is experiencing persistent access issues with the Shopify Academy site across multiple Apple devices (iPhones, iPad, MacBook) and browsers (Safari, Firefox).

Error types encountered:

  • SSL/secure connection failures (Firefox)
  • Server access issues (Safari)

Troubleshooting attempts made:

  • Updated all devices
  • Tried incognito mode
  • Switched between browsers
  • Attempted login via accounts.skilljar.com link from email using Shopify credentials (unsuccessful)

The user has already contacted Shopify support, who escalated the issue. A community member suggested checking the Shopify Status page for known outages and clearing cache/cookies across all devices, then contacting support directly if problems persist.

Status: Issue remains unresolved and ongoing. Screenshots of the error messages were provided to illustrate the problem.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I have been having issues accessing the Shopify Academy site. Are they updating or changing things again? I have tried accessing from my iPhones, iPad and MacBook. I have updated all my devices. I tried accessing via incognito. I have even switched browsers. I keep getting the same errors: server access issue and another one about the SSL.

The secure connection fail error comes from FireFox. The other is obviously safari.

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Also, I have an email asking me to continue with my learning on Shopify Academy. There was a button for me to select and when I did it took me to accounts.skilljar.com. I tried logging in with my Shopify Credentials but it did not work.

I spoke with someone from Shopify who said they would escalate it but I am just wondering if anyone else is having issues accessing the site? Maybe something else I need to do.

2

Hi @sreidtho

Here are some steps you can take to troubleshoot this issue:

  1. Visit the Shopify Status page to see if there are any known issues with the Shopify Academy site.

  2. Clear Cache and Cookies: Since you’ve already tried incognito mode, ensure that you also clear your browser cache and cookies on all devices. This can help resolve any stored errors.

If the problem still persists, please contact Shopify via this link https://help.shopify.com/en and ask chat bot to meet Support Agent so they can help you check it

Best,

Daisy