Issues uploading a cvs

Shopify Discussion

Topic summary

A user is struggling to import a large product CSV file (36,000 items) from a supplier into Shopify. Despite proper formatting and UTF-8 encoding:

Current situation:

  • Test imports with 50 products complete without errors but no products appear in the store
  • After modifying headers per support agent’s suggestion, only 4 products imported (without images)
  • Awaiting specialist response but facing time constraints

Technical details:

  • CSV has been converted to match Shopify’s template format
  • All data appears correctly placed and formatted
  • User has shared the CSV file and import process screenshots for community review

Status: Unresolved and time-sensitive, seeking additional troubleshooting help while waiting for Shopify specialist follow-up.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hello everyone.
I’m having issues uploading a .cvs onto shopify.

For context I have 2 suppliers, and one of them have 36k product .cvs.
After exporting it I had to purify it into shopify’s .cvs template.
All the information is on the right place, in the right format, I even check the encoder and it is in the UTF-8 format.

I tested the import using just a 50 product .cvs, it goes through without any errors, but after importing the information no product show up in the store.

I’ve contacted support, the agent was super helpful, but unfortunately nothing worked.
He told me to edit the headers, before importing, and the best result was a 4 product import without image.
I’m currently waiting for a specialist e-mail, but this is time sensitive.

I’m getting desperate at this point, I don’t know what else I can do.
Here you can check the .cvs for any possible issues.
Im also attaching the screenshots of the importing process, without errors.

import1.png
import1.png698×770 54.6 KB