when trying to manage my paypal account of my linked website i get this error i cant get pass by, all my website purchases are getting declined with the “Check the card security code and try again or try a different card” message, any solution or reason why this might be happening? or any other paypal method to acept my purchases with credit card?
Topic summary
PayPal card payments on a Shopify store are being declined with the message “Check the card security code and try again or try a different card,” and the merchant cannot proceed when managing the linked PayPal account. The merchant asks for reasons, solutions, or another PayPal method to accept credit card payments.
- Evidence: Multiple screenshots of PayPal/Shopify error messages and settings were provided and appear central to diagnosing the issue.
- Suggested checks: Verify that PayPal is an official payment gateway for the store’s country via Shopify’s payment gateways directory (a payment gateway is a service that processes online card payments). If supported, contact both Shopify Support and PayPal Support and share the screenshots.
No confirmed cause or fix has been identified. The discussion remains open without a resolution or specific alternative PayPal method provided.
Hello there @Aquellarre Have you checked to confirm if PayPal is one of the official payment gateway providers for your country? You can check this link here to confirm https://www.shopify.com/payment-gateways
If it is then my next suggestion would be to reach out to both Shopify support and the support team at PayPal with these screenshots provided.