Issues when obtaining and maintaining urls for product media of type video

Hi @Xen-dev

You can check the status of Product Media files by querying the Product object and the Media connector contained within like so:

{> > product(id: “gid://shopify/Product/12345”){> > id> > handle> > media(first: 50){> > edges{> > node{> > id> > mediaContentType> > status> > }> > }> > }> > }> > }

As for the Invalid 3D Model error you are seeing, please double check that you are using valid 3d files, either in GLB or USDZ format with a correct mimetype of either model/gltf-binary or model/vnd.usd+zip respectively.

If you are using the correct format and mimetypes, please do reach out to our Support Team directly through our Shopify Help Center with examples as requested in our previous thread.

I hope this helps, and I hope you have a great day :slightly_smiling_face: