Hi @Xen-dev ,
It looks like you are using an external URL for the 3d model upload, which may explain the errors you’re seeing. Our developer documentation does mention that the originalSource argument can only accept external URLs for Images, and Youtube/Vimeo videos. For 3D models, you will need to create a Staged Upload URL first with the stagedUploadsCreate mutation, then upload the 3D file to the staged URL following the instructions in our documentation.
- stagedUploadsCreate mutation | Shopify.dev
- Manage media for products - Step 1 Upload Media to Shopify | Shopify.dev
If you are still experiencing errors uploading the file with a staged upload URL, please double check the file and mimetype as mentioned in our response above, and do reach out to Shopify Support via our Shopify Help Center, with specific examples and our support team can help look into actual examples further.