Hi! I am developing a third-party application that uses the Shopify GraphQL API (version 2020.10) to add .mp4 videos to products. I have successfully completed the steps described in https://shopify.dev/api/examples/product-media (created an upload URL, uploaded the video and linked the video to a …

Hey @nicu_taban I’ve managed to perform some further tests here. So the reason why originalSource is null and the sources array is empty, is due to the status of the Video media(docs) when you callproductCreateMedia. At point you call productCreateMedia, in a Video’s case, the Video has not been …

No worries @nicu_taban ! So if you’re consistently able to replicate this, we’d return an “x-request-id” in the response header when you make a call client side against Shopify API. If you send that x-request-id through to me I’ll be able to see what’s happening here in the logs. Thanks!

Ok, so I replicated the issue in the request having the following request id:0995e80e-b111-4e41-aad4-6149d29c98b8. If you could take a look, I would be grateful @Luke_K . Thank you!

Hey @nicu_taban Thanks! That helped out alot. So, I checked out the logs for that request and the job to upload the Videos runs ok, we see the video attached to your product, all the Videos are all in the ‘Ready’ state (denoting that file is attached and attached to the Product). I’m able to repli…

Hi @Luke_K Following your advice, I was able to obtain the links to the productMedia! I have some final questions regarding the CDN, The productMedia object contains a sources array and an originalSrc field. Can I rely on the fact that the link in the originalSrc will not expire? Also, the produc…

Hey @nicu_taban Yes you can rely on those to not expire. The documentation actually needs a refresh - I believe those docs were written at a point where our Video Source URL’s would expire. Hope that helps!

Thank you very much for your clarifications @Luke_K !

where do you check the status? I’m not able to log any status in my terminal and my message says invalid model 3d

Hi @Xen-dev You can check the status of Product Media files by querying the Product object and the Media connector contained within like so: Product - Shopify.dev Media - Shopify.dev {> > product(id: “gid://shopify/Product/12345”){> > id> > handle> > media(first: 50){> > edges{> > node{> > id> >…

How are you using this along with the mutation of productCreateMedia?

As given in the documentation , the status is inside the media for me that is empty as I am trying to load the 3d model and it gives me an mediaUserError code: “INVALID” and message: Invalid model 3d below is my code : const fileCreateResponse = await admin!.graphql( `#graphql mutatio…

Issues when obtaining and maintaining urls for product media of type video

Retired Boards Appdev Graphql Basics And Troubleshooting

Xen-dev March 27, 2024, 9:58am 21

how do you generate this request id ? as I cant find these on my logs

Topic		Replies	Views
Upload Video using Graph QL Graphql Basics And Troubleshooting optimization , design , Setting-Up , Video-Strategy	8	496	March 28, 2024
Upload video via GraphQL Admin API error Custom Storefronts	3	101	December 16, 2022
wrong thumbnail when uploading product video media via graphql Graphql Basics And Troubleshooting	0	23	October 3, 2022
Unable to upload video via GraphQL API Graphql Basics And Troubleshooting Setting-Up	6	264	March 1, 2024
Product Media API Questions Graphql Basics And Troubleshooting	2	142	August 6, 2020

Issues when obtaining and maintaining urls for product media of type video

Related topics