Hi! I am developing a third-party application that uses the Shopify GraphQL API (version 2020.10) to add .mp4 videos to products. I have successfully completed the steps described in https://shopify.dev/api/examples/product-media (created an upload URL, uploaded the video and linked the video to a …

Hey @nicu_taban I’ve managed to perform some further tests here. So the reason why originalSource is null and the sources array is empty, is due to the status of the Video media(docs) when you callproductCreateMedia. At point you call productCreateMedia, in a Video’s case, the Video has not been …

Hey @nicu_taban Thanks for raising this! With first question, Did you happen to have a request ID for that productCreateMedia mutation that I could take a look at to find out why you were getting null? With the second question, generally our CDN cache will keep links cached for up to one year. Hop…

No worries @nicu_taban ! So if you’re consistently able to replicate this, we’d return an “x-request-id” in the response header when you make a call client side against Shopify API. If you send that x-request-id through to me I’ll be able to see what’s happening here in the logs. Thanks!

Ok, so I replicated the issue in the request having the following request id:0995e80e-b111-4e41-aad4-6149d29c98b8. If you could take a look, I would be grateful @Luke_K . Thank you!

Hey @nicu_taban Thanks! That helped out alot. So, I checked out the logs for that request and the job to upload the Videos runs ok, we see the video attached to your product, all the Videos are all in the ‘Ready’ state (denoting that file is attached and attached to the Product). I’m able to repli…

Hi @Luke_K Following your advice, I was able to obtain the links to the productMedia! I have some final questions regarding the CDN, The productMedia object contains a sources array and an originalSrc field. Can I rely on the fact that the link in the originalSrc will not expire? Also, the produc…

Hey @nicu_taban Yes you can rely on those to not expire. The documentation actually needs a refresh - I believe those docs were written at a point where our Video Source URL’s would expire. Hope that helps!

Thank you very much for your clarifications @Luke_K !

where do you check the status? I’m not able to log any status in my terminal and my message says invalid model 3d

Hi @Xen-dev You can check the status of Product Media files by querying the Product object and the Media connector contained within like so: Product - Shopify.dev Media - Shopify.dev {> > product(id: “gid://shopify/Product/12345”){> > id> > handle> > media(first: 50){> > edges{> > node{> > id> >…

Issues when obtaining and maintaining urls for product media of type video

Retired Boards Appdev Graphql Basics And Troubleshooting

nicu_taban August 23, 2021, 2:43pm 3

Hello @Luke_K ,

I can reproduce the behaviour, but how do I get hold of a request ID for a particular request to Shopify? Sorry for the late response.

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Issues when obtaining and maintaining urls for product media of type video

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