A merchant encountered an unwanted line of text (“Free & Fast Australia Wide Shipping”) appearing on their product page that couldn’t be removed through standard section controls.
Initial troubleshooting attempts:
Shopify support suggested it was caused by an installed app, but the issue persisted after app removal
Problem replicated across both third-party and official Shopify themes, even on a completely new site
Standard inspection methods and liquid file searches proved unsuccessful for the merchant
Resolution:
The issue was resolved by adding CSS code to hide the problematic element:
I really hope this actually gets me somewhere because the support with Shopify has proved useless.
I am having issues with a line appearing on my product page that I cannot have there because its not relevant.
“Free & Fast Australia Wide Shipping”
The support I have had has claimed it is due to an app installed, thought this cannot be true as the app has been removed and I still cannot access the section that has this line. They have handballed this issue as a result of my third party theme yet I have replicated this issue on a Shopify Theme as well, I have even troubleshooted this issue on a completely new site and the same problem exists.
The limitations of this platform and its so call “support” are becoming a bit of a joke!
Would love some one who has a clue to give me a hand!
Sometimes the installed apps still leaves it’s code behind in the liquid file even after uninstalling the app.
So, go to edit code in your theme and search for main-product.liquid file (dawn theme) or similar file based on your theme.
Then search for the block of code that causing that line to appear and delete it.
If you have problem to find that block of code.
In your webpage put your mouse cursor on that line and right click then select “inspect” from the options. You can find where that code is and you can delete it in your theme with edit code option.
Thanks heaps for the reply! I have attempted this myself. I have some basic understanding of coding and that this was the best way to fix it but i cannot locate this part showing it the line i need to remove. Sadly the inspect feature in this way is above my pay grade.
Thank you for submitting your query to the Shopify community. I’d be happy to assist you. Could you please provide the store URL and password (if it’s password-protected) so I can review and get back to you with an update?
