Hello, yesterday we created new product listings in Printify. We’ve been trying to advertise the products but every product created from Printify is not showing up as an option for advertisements. Please help, we need those advertisements out today.
Topic summary
A user is unable to advertise newly created Printify product listings, as they’re not appearing as options in their advertising platform despite needing to launch ads urgently.
Potential causes identified:
- Syncing delays between Printify and Shopify or other platforms
- Products may not be fully active or visible in the store
- Missing or incomplete product details (descriptions, prices)
- Products not included in ad platform catalogs or product feeds
Recommended troubleshooting steps:
- Verify products are fully synced and set to “Active” in both Printify and the connected store
- Manually re-sync products from the Printify dashboard
- Confirm all product information is complete
- Check ad platform settings to ensure products are included in catalogs
- Update or refresh product feeds if applicable
- Clear cache to view current data
- Allow up to 24 hours for syncing delays
Status: The issue remains unresolved. If problems persist after these steps, contacting Printify support or the advertising platform’s support team is advised.
Hey Itsarchel,
Heddy from Gameball here.
Sometimes when you create new products through Printify, there can be a delay in syncing with Shopify or other platforms for ads. I’d recommend double-checking that the products are fully synced and active on your Shopify store first. Also, ensure that all the product details, like descriptions and prices, are completely filled out, since missing info can sometimes cause issues. Once everything is fully synced, they should start appearing for ads. If not, give it a little more time or try reaching out to Printify support just in case there’s a bigger syncing issue.
Hi @Itsarchel ,
If your new Printify products aren’t appearing for advertisements, try re-syncing them manually from the Printify dashboard to ensure they’re up-to-date with your Shopify store. Also, check that the products are set to be visible in your Shopify store, as they might not be automatically shown. Verify that the new products are included in your ad platform settings and clear your cache to ensure you’re seeing the most current data.
If you’re using a product feed for your ads, updating or refreshing the feed might also help. If the issue persists, consider contacting Printify or your ad platform’s support for further assistance.
Hope it will be useful
Hi @Itsarchel
If your Printify products are not showing up for advertisements, follow these steps:
1-Check Product Publishing: Ensure the listings are successfully published to your store and visible to customers.
2-Sync to Shopify or Etsy: If using Shopify or Etsy, verify that the products are properly synced and listed in your store.
3-Enable Products in Ads Manager:
- Go to your ad platform (e.g., Facebook Ads Manager, Google Ads).
- Ensure the products are included in your product catalog.
4-Update Product Status: Confirm that the products are set as “Active” in Printify and your store.
5-Wait for Syncing: There may be a delay in syncing new products with ad platforms. Allow up to 24 hours for updates.
If the issue persists, contact Printify support or your ad platform for assistance.
I hope this can answer your question.
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