Issues with payment between inkedjoy and my shopify eshop

Shopify Apps

Topic summary

Users are experiencing payment-related order declines when connecting their Shopify stores to InkedJoy.

The Problem:

  • Orders are being declined with the message “InkedJoy declined the fulfillment”
  • System indicates “This order has not been paid to InkedJoy yet. After payment, InkedJoy will process it within 48 hours”

Current Status:

  • The original poster is seeking help identifying where the payment process is breaking down
  • They’re checking if they missed a setting or connection step
  • Launch is planned for the upcoming weekend, making this time-sensitive
  • A second user confirms experiencing the identical issue

Resolution Status: Unresolved - both users are seeking solutions, with no answers provided yet in the thread.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

So, here i come to ask

if there is anyone else who has connected their eshop to inkedjoy

and their orders keep getting declined.

the explanation says that

inked joy declined the fulfillment’’ along with another comment of

Reason This order has not been paid to inkedjoy yet. After payment, inkedjoy will process it within 48 hours.

How do we solve this? where are things getting stuck? We plan to launch this weekend and its simply isnt moving. Is there a setting i missed? A connection i didn’t do? thank you in advance.

2

I’m having the same issue. Did you ever figure out the problem? I need help