My buyers are having issues with the payment gateway in my store
Topic summary
Main issue: Buyers are experiencing problems with the store’s payment gateway during checkout.
Details provided: No specific error messages, affected payment methods, devices/browsers, or steps to reproduce were shared. No configuration details, provider name, or recent changes were mentioned.
Impact: Payment flow is impeded for customers, but the exact scope and frequency are unclear.
Evidence/attachments: No logs, screenshots, videos, or code snippets were included, and none appear central at this stage due to lack of detail.
Status: Unresolved and open. No troubleshooting steps or fixes have been documented yet.
Key unknowns preventing diagnosis:
- Which gateway/provider and payment methods are affected
- Exact error behavior/messages and when it occurs in checkout
- Whether the issue is widespread or limited (specific regions, devices, or accounts)
- Any recent theme/app or settings changes related to payments.