Issues with Shopify Payouts?

Is anyone else having issues with Shopify Payouts? I reached out to customer service weeks ago as we have fulfilled our first two orders and have not received payouts. I did confirm our payment account was set up correctly.

Now I also am being blocked from the Help Center page with an error message.

I am very concerned that we are getting no help from customer service AND not receiving our funds, any help is greatly appreciated.