Issues with Venmo Express Checkout – How to Track Usage?

Payments + Shipping & Fulfilment

Topic summary

A merchant encountered a problem with Venmo express checkout after a customer reported being unable to complete a purchase. The merchant confirmed the issue through their own test transaction.

Tracking Venmo Usage:

  • Check Shopify Payments reports under Analytics > Reports > Finances Summary in the “Payment Methods” section
  • Review PayPal Business Dashboard by filtering Activity for Venmo transactions to identify attempted or failed payments
  • Consider using session recording tools (Lucky Orange or Hotjar) to identify if multiple customers are abandoning checkout when selecting Venmo

Current Status: The issue remains unresolved, with the merchant seeking to determine whether this is an isolated incident or a broader problem affecting multiple customers.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi all,

Today I received an email from a customer who was unable to complete their purchase using our Venmo express checkout option. I tried running a test transaction myself and ran into the same issue.

Is there a way to check if customers are selecting Venmo specifically at checkout (vs. PayPal, Shop Pay, etc.)? I’d like to get a sense of whether this is an isolated issue or if other customers have been running into the same problem.

Thanks for any help!

2

Hi @jglentemp848

You can track Venmo usage by checking your Shopify Payments reports and PayPal transaction logs. Here’s how:

  • Shopify Reports → Go to Analytics > Reports > Finances Summary and look under the “Payment Methods” section. If Venmo is being used, it should be listed separately.
  • PayPal Business Dashboard → Log into your PayPal account, go to Activity, and filter for Venmo transactions. This will show if payments are being attempted or failing.

And, consider using an app like Lucky Orange or Hotjar to record user sessions and see if multiple people are dropping off at checkout when selecting Venmo.