Issues with Website hosting at Shopify after domain transfer

Shopify Discussion

Topic summary

Issue: After connecting a third‑party domain to Shopify, the live site shows the initial basic Shopify design instead of the newer (unpublished) draft or a “Coming soon” page.

Details:

  • Built a simple site on Shopify, then created a better design kept as a draft (not published).
  • Domain settings were configured per Shopify guidance; support chat confirmed settings are correct.
  • The custom domain still resolves to the published basic Shopify version.
  • Attempting to edit the draft is difficult because visiting the site opens the live version in a new tab.

What’s wanted: Display a temporary “Coming soon” page (or the draft) on the custom domain and regain the ability to edit the draft without it redirecting to the live site.

Actions/Status: Contacted both the domain provider and Shopify support; no resolution yet. The thread seeks guidance; issue remains open.

Summarized with AI on December 14. AI used: gpt-5.
1

I recently signed up at Shopify and created a basic design with its available resources (just a main page with Name of company in header and 2 buttons etc.).

Later on, I signed up with a 3rd party for domain and created a better design but it was in draft mode and not published.

I kept the settings as suggested by Shopify, but it is not reflecting on my current domain. It shows my shopify version as published (i would just want a “Coming soon” page instead).

I checked with Support team from both the agencies, but nothing is moving. Cannot even speak to anyone from Shopify. Chat session confirmed the settings were correct. But now, I can’t even edit anything as Draft, since the LIVE website shows up in a new tab.

Please help and give correct guidance.

Thanks