I just tested it and nothing has changed unfortunately. Support mentioned to reach back out if there are any issues so I’m reaching back out to support now. I need to get a clear understanding of what “issues” they are fixing with the reports and analytics because his response was rather generic.
Support responded to my complaint that they “determined a wider issue that was effecting the analytic dashboard as a whole”. It wasn’t very clear what that even meant and I told them "The only way to fix this is to add a checkbox on the refund page that says “apply coupon code to order” and/or “refund sales tax” or something like this. There has to be some sort of check box on the refund page to instruct the database on what to do. So if there isn’t some kind of checkbox on the refund page to select, the issue will never be fixed, unless the refund is automatically refunding the sales tax by default. That’s a possibility. But I just tested it and nothing has changed.
In the back of my mind I was definitely hesitant to think that my complaints would cause the reports feature in Shopify to finally be noticed and to be completely revamped and fixed, but that’s what he said! I don’t think all hope is gone since why would he say that statement that they are fixing it in 48 hours, that’s a bold statement I don’t think staff would say for no reason. But I also don’t know what “issue” they are changing to the reports as it wasn’t clearly stated to me.
I’ll keep checking and testing but I think it will take more than week to get somewhere with this.
We’ll stay connected for sure, hope to get some good news soon!