It it possible to whitelist Shopify IP?

Shopify Discussion

Topic summary

Developers are seeking Shopify’s IP addresses to whitelist on their servers for offsite payment processing, specifically for refund operations using the remix payment template.

Current Issue:

  • One developer needs IPs for refund_session calls from Shopify to their restricted server
  • Another developer reports that Shopify Support provided specific IPs (23.227.38.32, 23.227.38.36, and range 23.227.38.65-74), but connections are still coming from additional unlisted IP addresses

Status:

  • The problem remains unresolved
  • A third participant has asked whether any solution was found, indicating ongoing need for a complete list of Shopify IPs or alternative approach to server whitelisting
Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hello everyone,

Currently, we’re working on offsite payments using remix payment template. And since our server has restrictions, is it possible to obtain Shopify’s IP addresses so that we can add them to our server’s whitelist? Specifically, when processing refunds, I made a direct call from Shopify (refund_session) to our server. Could you please provide the IP addresses needed for whitelisting? Thank you.

2

We are in the same situation.
Support told us to add the following IPs to our WhiteList,

23.227.38.32 , 23.227.38.36 , and 23.227.38.65 to 23.227.38.74

but we are getting connections from IPs other than these.

3

Hi Nisimura, were you able to find resolution to this?