It says my products are "out of stock" when I dont even have intventory turned on

Payments + Shipping & Fulfilment
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Topic summary

  • Products are displaying as “out of stock” despite inventory tracking being disabled. The issue began after changing the shipping-from location.

  • A likely cause raised is the use of multiple inventory locations (different fulfillment/shipping origins). This can misalign stock availability per location and incorrectly show items as sold out.

  • Recommended action: review inventory location settings and product availability per location, and follow a linked troubleshooting guide that outlines steps to resolve the “sold out” display when multiple locations are involved.

  • Current status: unresolved in-thread. Prior contact with support did not provide a solution; awaiting confirmation whether following the guide fixes the issue.

Summarized with AI on December 13. AI used: gpt-5.
1

I dont know why its doing this. I tried talking to support but they had no idea either. This happened after i changed where im shipping from.

2

Hi @robertm2 ,

When you have products with multiple inventory locations, Shopify’s inventory stock can get confused and show the wrong number of available items. If you’re experiencing sold-out items on your Shopify store, follow these steps in the guide to fix: Why do Shopify Products show Sold Out? Steps to resolve it