I placed an order on May 6, 2023. A UPS Tracking Number was provided. When I followed up, it said" a label was created, but UPS has not received the package yet." I’ve contacted the company several times via email over the past 3 months. I have yet to receive a response. I’m ready to contact the Better Business Bureau.
Hi, @JYL1973 !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.
I can definitely understand your frustration as the non delivery of an item can be worrisome. In order to provide some context, Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves. If at least 30 days have passed and you’ve not had a reply, then I would advise reaching out to your bank or payment provider for next steps on how to recover your funds. If you feel concerned this store may present a threat of fraud, you can use our Report a merchant tool to report the store. Please keep in mind that we will not be able to share any updates or confirm whether or not this is a Shopify store due to privacy reasons. You may also wish to refer to our Buyer FAQ for next steps.
Thanks for your understanding!
Good day !! My boyfriend placed an order which he never received. What is our nex step?
Good day @santie9
Your next step is to read the post before yours, one from 3 years ago. And focus on the part with the bank and the report. Nothing else we can do to help.