Topic summary
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Order status concern: An item purchased on 11/26 remains marked as “preparing for shipment” in the Shop app (Shopify’s order tracking app), with no progress shown.
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Timeline: A support request was submitted on 12/14. As of that date, the buyer reports no response from support and no change in shipping status.
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Current state: Unresolved. No confirmations of shipment, delivery estimate, or further communication are mentioned.
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Outcomes/decisions: None reported. No action items confirmed by support or the merchant.
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Open questions: When will the item ship? When will support or the merchant provide an update?
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Notes: No images, videos, or attachments are referenced; no additional technical details beyond the Shop app status are provided.