Items being automatically removed from cart

Technical Q&A

Topic summary

A B2B-specific cart issue is occurring on an Impulse theme by Archetype. When B2B customers add products to their cart, they’re correctly redirected to the cart page, but the page then automatically reloads and removes all items, displaying an empty cart.

Key Details:

  • Issue only affects users logged into B2B/business accounts
  • Problem is theme-specific (tested on different theme without issue)
  • Uses a ‘blended’ B2B experience under the main shop URL
  • Regular B2C site functions normally

Status: Issue remains unresolved; seeking technical assistance to identify the cause of the automatic cart clearing behavior.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

Hello. This is an issue happening specifically on our theme and only for accounts logged into B2B / connected to a B2B business profile. We have tested on a different theme and not seeing the issue.

When a customer is logged into a B2B account and they add product to their cart they are redirected to the cart page automatically (same experience as on our B2C site) but once there the page reloads and removes all items from cart and goes to a ‘Cart Empty’ screen. This same thing does not happen on our normal site.

This is a ‘blended’ B2B experience under the same main URL of www.homeworx.shop

We are using the Impulse theme by Archetype

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