Thank you for following up on this @darrenmillar !
I appreciate your additional feedback about the unfulfilled tag and how you would like these orders to be managed within the admin. I want to let you know that I have provided this feedback to our developers on your behalf for consideration! We are always trying to improve our platform, and feedback from merchants like yourself is always appreciated.
Right now, every order in your orders list must have a fulfillment status, and there is not an option for a blank/empty fulfillment status for the items/order. If the order is not fulfilled, because it is a cancelled order, for inventory management and tracking purposes it would be considered unfulfilled.
You noted that you have “open” orders in your admin that you weren’t able to remove and I wanted to see if I can help with that. When I review the orders in my own test store, this is what I see:
Order numbers that are greyed out (#1060, #1060) are archived orders and once archived they do not count to the noted unfulfilled orders in the tab highlighted in my screenshot (Unfulfilled - 21). Even if an order has an unfulfilled, or partially fulfilled, status the order can be archived and the metrics for that are removed from the open orders.
Are you able to share a screenshot (hiding sensitive details) of where you are seeing open unfulfilled orders that you would like to close out? I’d be happy to troubleshoot that with you.
-Shay