A merchant reports waiting over 10 days for a response from Shopify’s specialized team after their issue was escalated. They’ve been opening daily support tickets without receiving updates.
Core Issue:
Community Response:
Status: Unresolved. The merchant is awaiting collaboration code sharing via private message for potential escalation, though the fake review allegation may complicate resolution.
Hi everyone,
It’s been about a week and a half since I was told that my issue was escalated to a specialized team. Unfortunately, I haven’t heard back from anyone yet. I’ve been opening support tickets daily, but still no progress or clear updates.
Can someone from the Shopify team please check what’s happening? I really need this issue resolved — it’s affecting my store operations.
Thanks in advance for any help or escalation!
Do you chat with the live advisor of Shopify?
Right now, no. I contacted them about 3 times today
By any chance can you share your store url, collab code and the explanation of the issue that you facing so that I can escalate this issue for you!
Thanks
calvane.com here is it
My issue is that i cant verify my id on shopify payments. I dont know why, i keep getting error message “Unable to verify ID. Please try again with a different documents” I’ve already tried with all of my documents
You actually made fake reviews with photos you got online. Seriously? 
I wouldn’t approve you either. You’d be kicked off my platform if I had anything to say about it.
Could you please share the collab code too in the p/m.
Thanks
