What is a google sso? And how do you unlink? Im new to this and having the same exact issue
Topic summary
Main issue: Merchants can’t add bank accounts for payouts because two‑step verification (2FA) setup loops back to the same screen; one also noted the PayPal button doesn’t respond. Reports span May–late July 2024 and persist despite standard troubleshooting.
Key terms: 2FA = two‑factor authentication; SSO = single sign‑on (e.g., logging in with Google instead of email + password).
What’s been tried:
- Clearing cache/cookies, switching browsers (Chrome/Firefox/Safari/incognito), checking connection — often ineffective.
- Shopify staff shared a 2FA help doc and directed users to the Help Center for account‑specific assistance.
Workarounds and fixes reported:
- Support performed an account “resync” via live chat, which resolved the loop for at least one user.
- Switching from an authenticator app (e.g., Google Authenticator) to SMS 2FA, or temporarily disabling 2FA to add banking info. Results vary and can be glitchy.
- Unlinking Google SSO and setting a password, then enabling 2FA.
- Using Edge and clearing cache during bank setup.
- Admin path to change 2FA: account menu > Manage Account > Security > Two‑step authentication.
Status: No official global fix; issue appears tied to authenticator‑based 2FA/SSO for some accounts. Recommended next step: contact Shopify Support to request an account resync or guided resolution.