I also am experiencing the exact same issue. Any real fix yet?
I finally figured this out. I unlinked my Google SSO and set up a password.
Seems like a bug and 2FA should work with sso, but this worked for me!
What is a google sso? And how do you unlink? Im new to this and having the same exact issue
SSO is Single sign on. So meaning you sign in with your google account vs
an email (which could still be a gmail) with password.
I think I went into security settings to change it.
Yeah, ours isnt/wasnt set up to use our Google account. This may have been a workaround for you, in your situation. But was not a fix for us. We ended up having to remove 2fa, add a cell phone as a 2fa that receives a txt message. So it seems like its specifically an issue with the google authenticatior. Or authenticators in general on shopify. Even with this workaround, it was still VERY glitchy.
How do you even do this
(You must be logged in as an admin to do this)
When logged in, click on your user name in the upper right hand corner of the screen > then go to "Manage Account > then click “Security” in the pane on the left > find “Two-step authentication” and either hit “Remove” to remove one if its already there, or hit “Add” and tell it you want to use SMS delivery and enter a phone number.
Hopefully this helps. Also be prepared to clear the cache on the browser you are using. Or use a different browser. I used Edge to complete the bank set up. I was never able to get it to work properly with Google Authenticator.
It was a complete pain.