I've cancelled an order but the customer says it hasn't been refunded, I'm not sure if it has or not
Topic summary
A merchant cancelled an order but is uncertain whether the refund was processed, as the customer claims they haven’t received it yet.
Key Information:
- The order cancellation status is unclear from the merchant’s perspective
- Customer reports no refund received
Response provided:
- Refunds typically take 3-5 days or longer to appear in the customer’s bank account
- Processing time depends on the customer’s specific bank
Status: The issue appears to be a timing matter rather than a failed refund, but confirmation of the refund processing would help clarify the situation.
It could take 3-5 or even more days for the monies to return to the customer, depends on the bank they use.