I’ve setup shipping rates:
But when checkout, still showing free shipping
Can someone have a look, which step was not correctly, how to adjust?
Thanks
Hello @JS03
Itseems like you have created an automatic discount rule for Free Shipping under Shopify Discounts page. Please navigate to Shopify Admin dashboard → Discounts → Free Shipping and check the rules (or) disable the rule entirely and cross-check.
Here’s a document that might help you - https://help.shopify.com/en/manual/discounts/discount-types/free-shipping
Hope this helps!
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Thanks so much for the support!
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Hi Keerthi
I hope you are well.
I have the same problem where my Google Ads show Free Shipping and I do not offer free shipping at all. I only have one active discount and it does not offer free shipping. What could be the problem? I have lost a few sales due to this issue.
Thank you in advance for your help and I am looking forward to a resolution.
Hello @LindiB
The possibility in your case could be the shipping configuration in your Google Account. Cross-check your Google Merchant Center account shipping settings and see if there is any option or settings that could trigger the Free Shipping option on the Ads.