Kakeke with SC Product Options

Shopify Apps

Topic summary

Issue: SC Product Options selections are not carrying over to checkout when used with the Zakeke product customizer on a specific product page.

What happens:

  • User selects Mouthguard Options (SC Product Options) and clicks Customize.
  • Completes the Zakeke customization flow.
  • At checkout, none of the SC Product Options appear.

Tried guidance:

  • Followed Zakeke’s “Integrating Zakeke with other apps” article.
  • The expected “Start Designing” button approach doesn’t work; the button does nothing.

Status:

  • No solution or workaround shared yet.
  • User is asking if others have successfully integrated SC Product Options with Zakeke.

Open questions:

  • How to pass SC Product Options through to cart/checkout when Zakeke is used.
  • Why the “Start Designing” button from the integration guide is non-functional.
Summarized with AI on December 13. AI used: gpt-5.
1

Hello Community

I am trying to get SC Product Options to work with Zakeke. Here is the problem:

Go to https://www.dcmouthguards.com/collections/custom-mouth-guards/products/custom-mouthguard-graphics-builder

Select Mouthguard Options

Click on Customize

Go through the Kakeke Process.

Once on checkout, none of the Mouthguard Options (SC Product Options) show.

The only documentation for this is https://zakeke.zendesk.com/hc/en-us/articles/360019394340-Integrating-Zakeke-with-other-apps but it doesn’t seem to work (Start Designing button does not do anything).

Anyone solve this one before?