Kalles theme V4.3, home page not loading on IOS devices - using Safari/Chrome

Shopify Discussion

Topic summary

A Shopify store using the Kalles theme V4.3 is experiencing critical loading failures exclusively on iOS devices (both Safari and Chrome browsers).

The Problem:

  • Pages briefly load before displaying an error message
  • Issue affects all iOS devices but works normally on Android, macOS, and Windows
  • Shopify support has been unable to resolve the issue

Potential Causes Identified:

  • iOS Safari’s stricter JavaScript execution limits may be triggering crashes
  • iOS-specific compatibility issues with certain web features
  • More restrictive memory management on iOS browsers
  • Problematic CSS animations or effects specific to iOS
  • Third-party scripts or plugins conflicting with iOS browsers

Current Status:
The issue remains unresolved. One responder offered professional troubleshooting services to investigate the iOS-specific crashes. An attached screenshot shows the error message users encounter, though the specific error details weren’t described in the text.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Dear Community, reaching out to get some help here.

Some users have reported that our webstore is not accessible on IOS devices when using Safari or Chrome browsers. When they try to open the website, the page momentarily loads and then an error message is diplayed.

WhatsApp Image 2025-04-18 at 9.31.24 AM (1).jpeg
WhatsApp Image 2025-04-18 at 9.31.24 AM (1).jpeg782×1600 28.2 KB

The strange part is that it works perfectly on Android an Macos, Windows on any browser. Could someone help us out where the issue could be?

We have reached out to Shopify supoort, but not much help from them too.

Thanks much.

Cheers

3

Click me

4

Hi there,

Thanks for reaching out about this iOS-specific issue with your website. This is definitely a frustrating problem since it’s working fine on all other platforms but failing specifically on iOS Safari and Chrome.

Based on what you’ve described and the error screenshot, here are some likely culprits:

  1. iOS Safari has stricter JavaScript execution limits that might be causing your site to crash
  2. There could be iOS-specific compatibility issues with certain web features you’re using
  3. Memory management is more restrictive on iOS browsers, which can cause page failures
  4. Some CSS animations or effects might be problematic specifically on iOS
  5. Third-party scripts or plugins might be conflicting with iOS browsers

If you’d like, our team can help fix this for you. We can do a deep dive to identify and resolve the specific issue. Just DM or email your collaborator code to our email below and we’ll thoroughly investigate what’s causing these iOS-specific crashes.

Looking forward to helping get your site working smoothly across all platforms!

Shubham | Team Untechnickle