Keep getting error 500 trying to login

Topic summary

Multiple users are experiencing HTTP 500 errors when attempting to log into their stores to customize themes.

Key Issues:

  • Login failures preventing access to store customization and theme editing
  • Error is blocking workflow for users with limited time to work on their stores
  • At least two users confirmed experiencing the same problem

Current Status:

  • No resolution has been provided
  • Discussion remains open with unanswered questions
  • One user mentioned a geographic discrepancy (France vs USA) regarding available information, though the context is unclear

The thread appears to be seeking urgent troubleshooting help or official acknowledgment of a potential platform-wide issue.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.

Trying to login for my store and customising my theme but keep getting error 500. Does anyone know what’s going on? HELP PLEASE. I only get a little bit of time to work on my store. This error is holding up progress.

3 Likes

me too!

In France, but there’s no info about the USA…