Thanks for trying those troubleshooting methods, @Razor1 .
I recommend creating a support request via the Shopify Help Center so our team can take a closer look and provide what next steps are appropriate.
To create a support request, please follow the steps listed below:
- Log in to your account via the Shopify Help Center
- Select Account > Logging in from the topics provided
- Scroll down to the very bottom to select one of our available contact options under Get Support