Keep getting review notifications

Shopify Discussion
1

I can’t find anywhere else to ask this question, so hopefully I can get an answer here… I am not a seller. I am a buyer who uses the Shopify app regularly to track my orders. I have disabled Review notifications in the app, but I continue to get notifications asking me to review products that I’ve purchased. How can I get those to stop?

If this is the wrong place to ask this, PLEASE let me know where I can ask for help with this. There is just a FAQ and no method of contacting anyone to help with issues. So please offer some help, I GREATLY appreciate it!

2

Hey, @eappell !

If you’re receiving notifications from Shopify to review products despite disabling the review notifications in the app, there are a few things you can try:

  1. Double-check your notification settings: Go to your account settings in the Shopify app and make sure that you have turned off all the review-related notifications. Sometimes, there might be multiple settings for reviews, so make sure you have turned off all of them.

  2. Contact Shopify Support: If the issue persists, contact Shopify Support through their website or app. You can explain your problem to them and they should be able to assist you further.

  3. Uninstall the Shopify app and reinstall it: If the above two steps don’t work, you could try uninstalling and then reinstalling the Shopify app. This should reset all the settings in the app and might solve the problem.

I hope this helps!

3

Thanks for your reply!

  1. I’ve gone through every notification setting and can only find one that is in any way related to Reviews
  2. I have spent a lot of time trying to figure out how to contact a support person through the website or the app, and there doesn’t appear to be a way to do that. If there is, for buyers, it is completely hidden. I would love some advice for getting in touch with a support person.
  3. I did do that previously and it didn’t make a difference. Same result.

Thanks again, I hope you or someone else can point me to a way of contacting Shopify support!

4

Thanks Relynjon!

So I’ve gone through those steps and still get review notifications. That last part - HOW DO I REACH OUT TO SHOPIFY SUPPORT? That’s the key part I’m missing. I cannot find a way to do that.

Thanks!

5

Hi again,

To contact to Shopify Support visit

https://help.shopify.com/support

You’ll find all the information here

6

THANK YOU Ignelis! That’s what I needed. They actually couldn’t help, but they directed me to the support page for the Shop app: https://shop.app/help/shop-app-help-contact

Thanks again!