Does anyone else have a issue with the inventory on hand count being off as it keeps committed inventory for fulfilled old orders
Topic summary
A user reports an issue where their inventory on-hand count appears incorrect because the system continues to hold committed inventory for orders that have already been fulfilled.
Suggested Solution:
- Fulfilling and archiving orders should automatically close them out and release the committed inventory back to available stock.
Troubleshooting Steps:
- Check which specific orders the on-hand inventory is currently attributed to
- Compare these problematic orders against similar product orders that correctly release inventory
- This comparison should reveal what action is needed to clear the stuck committed inventory
Status: The issue remains unresolved, with one response providing diagnostic guidance but no confirmation of a fix.
If the order is fulfilled + archive that should close it out and release all inventory.
Are you able to see exactly which order(s) the on hand inventory is attributed to? If you compare that to an order with the same product, that does not keep committed inventory, that should provide a clue to what action needs to be taken to clear that inventory.