Hi @penny24 ,
I am from Mageplaza - Shopify solution expert.
I would be happy to review your website and provide feedback on both user experience and SEO.
Overall, your store is quite well set up. The information on the about us section (but I think about us should be on the header, that enables customers to find information about you more quickly, especially a new business), support policy, live chat, review section is very comprehensive and clear, which will address any concerns customers might have. It would be beneficial to regularly update these sections to reflect any new policies or information.
Besides, here is my recommendation:
Firstly, I suggest focusing on your SEO to attract organic traffic to your website. Here are some basic elements you should check:
Title Tags & Meta Descriptions:
- Each page should have unique, descriptive title tags and meta descriptions.
- Include relevant keywords without overstuffing.
Content:
- Regularly updated the blog with valuable content.
- Use headings (H1, H2, H3) appropriately to structure content and include keywords.
Besides, I also suggest at looking into content and UX/UI of your website
1.Homepage
1.1.Banner
The banner is too general and doesn’t catch attention. You should add seasonal banners for current promotions or collections (e.g., Summer Sale, Winter Collection). Note to keep sale banner messages loud and eye-catching.
Here is areference:
1.2. New Arrival section
- You should highlight the title of the section like the reference below and larger size of text instead of the small description.
- Make the “Add to Cart”, and price information more noticeable.
- Also, “add to wish list” and “Quick view” buttons is another idea to encourage customers to stay on the site.
- Search features
You should enhance the search by making larger product images. Include category search, collection search, etc functionality for better content discovery.
Here is the reference, products with larger images will catch the attention and enhance customer experience
3. Product detail page: Lack of product information
The lack of size charts and suitable sizes might be an issue for the conversion. The product information should be in more detail. Please see the difference between yours and the reference
4. Cart page and check out page
Display recommendations or promotional sections on both pages to effectively promote products and attract customers to buy more.
Here is the reference
5. No reviews
When a product has no review, this often causes big hesitation to purchase for buyers. If you already sell your products somewhere else and got some reviews, you can consider importing those reviews into your current Shopify website. In the long term, you may want to have a reward program for buyers who leave reviews on your website as well.
I hope my recommendation will help you. Feel free to reply for a more detailed analysis on any specific area, or if there are any challenges you have.
Good luck!