Klarna on site messaging TESTDRIVE

Payments + Shipping & Fulfilment

Topic summary

A merchant is experiencing an issue with Klarna’s on-site messaging displaying “TESTDRIVE” text on their Shopify store.

The Problem:

  • Klarna’s payment option works correctly at checkout
  • On-site messaging shows unwanted “TESTDRIVE” label

Support Runaround:

  • Klarna support claims Shopify needs to create a new API to Stripe
  • Shopify support says Klarna must fix the issue
  • Neither party is taking responsibility

Current Status:
The merchant is considering disabling Klarna’s on-site messaging entirely if no solution emerges, though they want to keep using Klarna at checkout.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

How do we get rid of the TESTDRIVE text on Klarnas on site messaging? Klarna can’t help and says that Shopify needs to create new api to Stripe on website. Shopify tells us that it is Klarna that needs to fix, but no they blame Shopify.

Is there a solution or do we need to close the onsite messaging? Klarna is working great in the checkout but the onsite messaging is not good.