Know a Shopify Payment account status through API

Shopify Apps

Topic summary

A developer is seeking clarification on whether Shopify’s API can reliably indicate a Shopify Payments account status, particularly during holds or document verification requests.

Specific Question:

  • Can the “activated” property in the “ShopifyPaymentsAccount” API object accurately reflect account status changes?
  • Does this property switch to false when Shopify places a hold on the account (e.g., requesting additional documentation)?

Current Status:

  • The question remains unanswered
  • No community members have yet provided clarification on the API behavior or alternative methods to monitor payment account status
Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

HI, is it possible to know a shopify payment account status through the API ? I saw the “activated” property in “ShopifyPaymentsAccount” but I dunno if it gets turned to false when a hold (=asking for further documents) happens.