I have been locked out of my account due to 2fa. And because Shopify no longer has an email or phone number, and the chat bot requires you to login to get help, I effectively have no way of contacting Shopify to fix this. Respond to me immediately. I will be contacting a lawyer.
I can tell you that if you’re locked out because of 2FA, you’re supposed to use the account recovery form at this page at Shopify’s recovery page — you do not have to be logged in for this to work; direct email and phone support were removed to simplify service through the Help Center, but once you begin the recovery process, their team is supposed to follow up via email. It’s the quickest and the official way to get access again.
The link you provided says page cannot be displayed. The AI chat bot did eventually give me a link to a form to fill out, but still haven’t received a response. Genuinely the worst customer service of any company I’ve ever dealt with.