So I am a new online Shopify owner, and I have two separate stores selling two separate types of products. So in the past 2 months, on and off, until very recently, like a few days ago to today, I received emails from Shopify alerting me that some of my suppliers were ineligible to market their products in the collective under suppliers, so I should remove them from my products, and for other suppliers, their companies just disappeared. It has happened to me like 3-4 times while I had already put up different Ads and actually let my prospective customers know I had those products, only for them to not be available per your warning email out of the blue. So my question is, why do I, as the store owner, have to handle this messy issue instead of Shopify doing its job of ensuring no supplier is entered into your system who is not eligible or verified completely yet? Why can’t you just completely verify them, make sure their products meet your full requirements, then allow them to post their items for me to find? Very stressful, as just today I put up my Ad earlier on, which included that one item, and a few minutes ago I got your email informing me of that ineligible supplier, which was ridiculous. Now my prospective customers will think I am a scammer, and that is not fair. Somebody is not doing their job at Shopify concerning that. I should not have to send the suppliers emails asking them if they can confirm if they are completely verified and if they are sure their in-stock products are really the way they show on their page. That is just ridiculous. How can you solve this problem? Cause it is my loss at this point.
Topic summary
A store owner reports recurring issues with supplier eligibility in Shopify’s “collective” supplier area. After adding products, they receive Shopify emails stating certain suppliers are ineligible, prompting product removal; some supplier listings also disappear.
Timeline and frequency: Occurred 3–4 times over the past two months, including a very recent incident today. The owner launched an ad featuring an item, then minutes later got an ineligibility notice for that supplier.
Impact: Live ads and customer outreach are undermined, products become suddenly unavailable, causing potential reputational damage (fear of appearing like a scammer), stress, and financial loss.
Request/expectation: Shopify should fully verify suppliers and their products before allowing listings, so merchants aren’t forced to remove items post-publication or email suppliers to confirm verification and stock.
Status: No resolution provided in the post. The owner asks how Shopify will fix or prevent this going forward; key question remains open.
I don’t have much knowledge of Collective, but I did some browsing a few months back and most of what I saw was dropshipped anyway. It doesn’t make sense to me. A customer buys from you, you route the order to your Collective supplier, and they route it to the dropshipping company. Double dropshipping. And probably triple price for the customer. Makes zero sense. The whole premise of Collective seems to further instill confusion and doubt in the customer, and that’s what you don’t need for your business.
These are peer to peer forums, for actual complaints and support contact an actual support advisor:
→ https://help.shopify.com
If you think some terms of guarantees have been broken then contact a real lawyer as forums are not appropriate for such gripes.
Because it’s a planet with 8 billion people on it and things are subject to change.
Self entitlement is NOT a contract.
Collective or other supply networking systems etc etc are an “opportunity” sandbox another business is letting you play in.
Not some granted wish of guarantees for riches.
Yes you should, do the work to differentiate yourself amongst all the other middlemen not wanting to do the hard work.
Do you think it’s shopify’s responsibility to run a business for you end to end, if so why would shopify even keep you around besides to collect a sub fee.
You want actual stability go out and get actual agreements and real business relationships.
Don’t rely on someone elses checkboxes.
well shopify has nothing to do with the suppliers you partnered with firstly i will like to ask which dropshipping suppliers are you working with and were you able to verify them before partnering with them?
to resolve this you need to speak with a member of their representative perhaps their customer care on why this issue occur and how to resolve it and move on as well as how such issue will never occur again or you can switch to another supplier that are suitable within your region, mind i suggest some for you?