Hello,
We use Shopify to import orders from various marketplaces. Once the orders are imported into Shopify, we utilize the API and GraphQL to change the language of these orders based on the customer’s location.
However, email updates concerning fulfillment are still being sent in Dutch, which is the default language of our shop. We have observed this in seller central, where we can view messages sent to our customers. Notably, these emails are sent out much later than when we change the customer’s language preference.
We are puzzled as to why the emails continue to be sent in Dutch. According to the customer profiles, future emails should be sent in either German or French, and we have already translated all email templates accordingly.
What could be causing the emails to still be sent in Dutch? Is there a localization tag at the order level that we might be overlooking?
Best