Legal @ Shopify Holding my Funds for 120 days (exp. 1/5/24)

Shopify Discussion

Topic summary

A Shopify merchant had their Shopify Payments access revoked by Shopify’s legal team in September 2023, with funds held for a stated 120-day period ending January 5, 2024. The merchant received no clear explanation due to “security and privacy constraints” and struggled financially during the hold period.

Key Timeline:

  • Funds were supposed to release on January 5, 2024
  • Merchant contacted legal on January 8 for an update but received no response
  • Shopify billing continued requesting annual subscription payment despite the service being unusable

Resolution:
The original poster eventually received their funds after 130+ days (approximately 10 days beyond the promised release date). However, they did not specify what actions, if any, were required to obtain the release.

Current Status:
Multiple other users have since reported experiencing similar fund holds and are seeking guidance on resolution steps and expected timelines. The discussion remains open with unanswered questions about the specific process for fund recovery.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hi Team,

I hope this message finds you well. I’m reaching out regarding my Shopify store, formerly known as “WXY” and now operating under the name “XYZ”.

Back in August 2023, after some initial hurdles, I got the store up and running smoothly. However, on September 7, I received unexpected news from Shopify legal, stating that I could no longer use Shopify Payments. Despite my efforts to understand the situation, the details remain unclear due to security and privacy constraints. Legal mentioned that my pending payouts would be held for 120 days and released on January 5, 2024.

Navigating this situation has been challenging, especially as my business faced difficulties with the withheld funds. I’ve managed to endure and survive, but as of January 8, 2024, I’ve sent a request to legal for an update on the matter and a release of my funds.

Unfortunately, I haven’t received any response from them. Meanwhile, I’ve been contacted by Shopify billing for the annual subscription, even though I currently can’t utilize the service.

I’d appreciate any assistance or guidance you can provide to help resolve this matter promptly. Your support means a lot as I work through these challenges.

Thanks,
Kenneth

2

Hi, @FlippingDaily

Greetings, and thanks for posting your frustrating circumstance.

While we would love the ability to assist you via the Community Forums, we unfortunately don’t have access to specific accounts due to this being a public forum. I can, however, provide some general context that the 120 hold expires on the day our team mentions, however is not deposited on that day. Generally once the hold expires the funds are then processed into your next payout.

As such, we recommend waiting a bit longer as the processing time for these funds can be a few more business days. If you still do not have your funds please reply to your original thread with our legal team for assistance.

Best of luck!

3

Hi, same issue. Did you resolve? If yes, after how much days you received your funds in hold?

4

have you received your money again? please answer me

5

I received my funds 130+ days after legal shut me down.

6

What did you have to do to get it?

7

Can u help us please bhai