Lightspeed POS Loyalty Rewards with SMS Marketing

Retail & Point of Sale

Topic summary

A retail store owner is considering migrating from Lightspeed POS to Shopify POS but needs confirmation that Shopify can replicate their current loyalty and SMS marketing setup.

Current Lightspeed functionality they need:

  • In-store loyalty program enrollment during checkout (collecting phone and email)
  • Points-based rewards system that converts to store credit
  • Automatic SMS notifications when customers earn rewards
  • Bulk SMS marketing capability for promotional messages (new products, events) with a monthly text allowance

The original poster was told by a Shopify sales representative that these features are available but has received no follow-up support to verify this claim before committing to the switch. A second user has expressed the same question, indicating this is a common migration concern. The discussion remains unresolved with no confirmed answer about Shopify POS’s capabilities in this area.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

I currently use Lightspeed POS Loyalty Rewards with SMS Marketing. I was told by Shopify Sales person that Shopify POS can do the same thing. I’ve had no help from Shopify to get answers before setting up.

Here’s my question and what Lightspeed is doing for me:

When a customer checks out in my retail store. We can add them to our loyalty program. At that time we can gather phone number and email. For every purchase in the store. The customer receives points that can be converted into store credit on next purchase. When a customer receives a reward. They receive a SMS message that they received a reward.

Here’s my next question and what Lightspeed is doing for me:

I can SMS my retail customers a text message when I want. This could be a message that we received new product or having an event. I basically pay for so many text a month.

I hope all this make sense. Can Shopify POS do all this before I cancel Lightspeed and disappointed they can’t?

2

Hello! I am wondering the same. Were you able to get an answer or help on this?

Jaime